1. General Information

FitFootball.co is a premium football kit retailer operating under the laws of the United Arab Emirates. We are committed to providing high-quality football kits and exceptional customer service to football enthusiasts worldwide.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and other policies referenced herein.

2. Products and Pricing

We offer premium football kits and related merchandise. All products are physical items that will be shipped to your designated address.

• Product pricing is displayed in multiple currencies based on your region and selection
• Prices are subject to change without prior notice
• All prices include applicable taxes unless otherwise stated
• Product availability is subject to stock levels
• We reserve the right to limit quantities purchased per customer

3. Ordering and Payment

When you place an order on FitFootball.co, you are making an offer to purchase products subject to these Terms and Conditions.

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order at our discretion
• Payment must be completed before order processing begins
• We accept payments via major bank cards processed through Stripe and PayPal
• You are responsible for ensuring all payment information is accurate and current

Once your payment is confirmed, you will receive an order confirmation email. This confirmation does not guarantee that your order has been accepted, only that we have received it.

4. Order Processing and Shipping

We are committed to processing and shipping your order as quickly as possible.

Estimated Delivery Times:

• European countries: 5 to 9 business days after dispatch
• United States and Americas: 7 to 15 business days after dispatch
• Oceania and other regions: 15 to 25 business days after dispatch

Please note that delivery times are estimates and may vary due to customs procedures, public holidays, or unforeseen circumstances. Shipping is free of charge unless otherwise specified on our website for special circumstances.

5. Customized Products

We offer product customization services for selected items. When ordering customized products, please be aware of the following:

• You are responsible for providing accurate customization details including names, numbers, and sizes
• Please double-check all customization information before completing your order
• Customized products cannot be returned or exchanged unless there is an error on our part
• Errors in customization due to incorrect information provided by you are not eligible for refund
• If we make an error in your customization, we will remake the product at no additional cost

6. Quality Guarantee

We guarantee the quality and condition of all products shipped from FitFootball.co. If you receive a damaged or defective product, we will make it right.

• All products are inspected before shipping to ensure quality standards
• If you receive a damaged or defective item, you must notify us within 24 hours of delivery
• Contact us via email at info@fitfootball.co or through WhatsApp with photos of the damaged item
• We offer a 14-day window for processing damage claims from the date of delivery
• Approved claims will result in a replacement product or full refund at our discretion

This guarantee does not cover damage caused by misuse, improper care, or normal wear and tear after delivery.

7. Order Cancellation and Refunds

We understand that sometimes circumstances change after placing an order.

• Orders can be cancelled before they enter the processing stage
• Once an order has entered processing (within 3 business days), it cannot be cancelled
• To request a cancellation, contact us immediately at info@fitfootball.co
• Approved cancellations will receive a full refund to the original payment method
• Refunds typically process within 5-10 business days depending on your payment provider

8. Returns and Exchanges

For detailed information about our returns and exchanges policy, please refer to our dedicated Returns Policy page. In summary:

• Non-customized products may be eligible for return within a specified timeframe
• Customized products are only returnable if there is an error on our part
• All returns must be in original, unused condition with tags attached
• Shipping costs for returns may apply depending on the reason for return

9. Intellectual Property

All content on FitFootball.co, including but not limited to text, graphics, logos, images, and software, is the property of FitFootball.co or its content suppliers and is protected by international copyright laws.

• You may not reproduce, distribute, or create derivative works from our content without permission
• Product images and descriptions are for display purposes only
• Unauthorized use of our trademarks or content may violate copyright and trademark laws

10. User Accounts

If you create an account on FitFootball.co, you are responsible for maintaining the confidentiality of your account information.

• You must provide accurate and complete information when creating an account
• You are responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these terms

11. Privacy and Data Protection

We take your privacy seriously. Your personal information is collected, stored, and used in accordance with our Privacy Policy. By using our website, you consent to our data practices as described in our Privacy Policy.

We use industry-standard security measures to protect your personal and payment information during transmission and storage.

12. Limitation of Liability

To the fullest extent permitted by law, FitFootball.co shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

• Our liability is limited to the purchase price of the product in question
• We are not responsible for delays caused by customs, shipping carriers, or force majeure events
• We do not guarantee uninterrupted or error-free website operation

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

Please note that while we are establishing a representative office in the United Kingdom, all management decisions and payment processing are conducted in the United Arab Emirates.

14. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of FitFootball.co after any changes constitutes acceptance of the new Terms and Conditions.

We encourage you to review these terms periodically to stay informed of any updates.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

• Email: info@fitfootball.co
• We aim to respond to all inquiries within 24-48 hours