Where’s my order?
Can’t find it? Message us on WhatsApp.
Your orders
- Watched by a real person
- Updated the moment it moves
- Tracked worldwide, door to door
Common questions
Which email address should I use?
The one you typed at checkout. Nothing found? Try your other address, or message us.
My tracking number doesn’t work yet
Normal for 24 to 48 hours — the label exists before the parcel is scanned. Still blank after that, message us.
My tracking hasn’t moved for several days
Gaps of 5 to 8 days are normal in transit and at customs. Longer, and we open an enquiry for you.
How long until my order ships, and how long to arrive?
3 to 5 business days to prepare, then:
Europe 5–9 business days
US & the Americas 7–15 business days
Oceania & elsewhere 15–25 business days
Customs can add time.
Will I have to pay customs or import fees?
Usually not. Some countries charge an import fee set by your government and collected by the carrier.
Can I change my address, size or personalisation?
Until we start. Printing is final at Personalising, the address at Handed to carrier.
My tracking says delivered, but I don’t have the parcel
Check neighbours, safe spots and local pickup points first. Still missing, tell us within 48 hours.
What if my order arrives damaged, or never arrives?
Damaged: photos within 24 hours and we remake or refund. Never arrived: message us once the window has passed.
Can I return or exchange a personalised item?
Only if the mistake was ours — wrong size or wrong printing — and we remake it free.