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Q: My tracking number doesn’t work yet

Normal for 24 to 48 hours — the label exists before the parcel is scanned. Still blank after that, message us.

Q: My tracking hasn’t moved for several days

Gaps of 5 to 8 days are normal in transit and at customs. Longer, and we open an enquiry for you.

Q: How long until my order ships, and how long to arrive?

3 to 5 business days to prepare, then: Europe 5–9 business days US & the Americas 7–15 business days Oceania & elsewhere 15–25 business days Customs can add time.

Q: Can I change my address, size or personalisation?

Until we start. Printing is final at Personalising, the address at Handed to carrier.

Q: What if my order arrives damaged, or never arrives?

Damaged: photos within 24 hours and we remake or refund. Never arrived: message us once the window has passed.

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Common questions

Which email address should I use?

The one you typed at checkout. Nothing found? Try your other address, or message us.

My tracking number doesn’t work yet

Normal for 24 to 48 hours — the label exists before the parcel is scanned. Still blank after that, message us.

My tracking hasn’t moved for several days

Gaps of 5 to 8 days are normal in transit and at customs. Longer, and we open an enquiry for you.

How long until my order ships, and how long to arrive?

3 to 5 business days to prepare, then:
Europe 5–9 business days
US & the Americas 7–15 business days
Oceania & elsewhere 15–25 business days
Customs can add time.

Will I have to pay customs or import fees?

Usually not. Some countries charge an import fee set by your government and collected by the carrier.

Can I change my address, size or personalisation?

Until we start. Printing is final at Personalising, the address at Handed to carrier.

My tracking says delivered, but I don’t have the parcel

Check neighbours, safe spots and local pickup points first. Still missing, tell us within 48 hours.

What if my order arrives damaged, or never arrives?

Damaged: photos within 24 hours and we remake or refund. Never arrived: message us once the window has passed.

Can I return or exchange a personalised item?

Only if the mistake was ours — wrong size or wrong printing — and we remake it free.